About Wita

Prologue

Dear Travel Industry Associates,

It is a pleasure to present you with the latest edition of the Wita Tour manual and Confidential Tariff for your perusal. I hope that the contents of this manual will be most beneficial for planning tours within the Indonesian archipelago.

With each successive year we develop new ideas and create a different selection of itineraries for your consideration. These itineraries have been carefully planned and summarize just what each destination has to offer. However, should you require an alternative program to be incorporated within your itinerary, we will be happy to comply with your request and will make sure that it is compatible with your clients FIT, Group, Convention or Special Incentive travel arrangements.

You can be assured that your clients and group travelers will be well taken care of throughout the duration of their trip by our experienced team of friendly staff. Offering the highest level of personalized service is our main priority and we aim to anticipate all needs and requirements.

We look forward to welcoming your valued clients to Indonesia in the near future with the gracious sense of hospitality that our nation is renowned for.

We wish you a most prosperous year ahead.

Sincerely yours,

Stanley Suseno
President Wita Tour

Profile

PT. Wisata Dewa Tour and Travel Service or Wita Tour is a fully licensed travel operator that is committed to handle all of the travel related services and issues within both the domestic and international sectors. We focus on the concept of service excellence to fulfill our customers needs and maintain high standards for their personal satisfaction.

Due to the service-orientated nature of the travel industry we employ a team of professional staff who consistently provide a quality and reliable level of customer service. Our Human Resources Department has set strict criteria for the recruitment of staff with intensive training sessions held regularly in areas such as product knowledge, language proficiency and etiquette. This concentrated investment in training is perhaps one of the keys to our ongoing success and enables us to continually optimize the value of service output.

As an indication of our dedication to the industry, Wita Tour is an affiliated member of some of the world’s finest tour and travel organizations including IATA (International Air Transport Association), PATA (Pacific Asia Travel Association), JATA (Japan Association of Travel Agents), FATA (Federation of Asean Travel Association), ASEANTA (Asian Tourism Association), ASITA (Association of Indonesian Tours & Travel Agencies), and ASTINDO (Association of Indonesian Airlines Ticketing Agencies).

Wita Tour strives for nothing less than excellence. We persistently make every effort to improve and upgrade our facilities as well offering a comprehensive selection of products and services for the sole convenience of the public. We are conscious of maintaining our customers confidence and will continue to provide a superior level of personalized service well into the future.

History

Wita Tour was initially established in 1981 by a team of travel professionals led by Mr. Stanley Suseno, who has more than 36 year of experience within the industry. Over the past two decades the company has developed rapidly and has emerged as one of Indonesia s most progressive inbound and outbound travel operators.

Annually Wita Tour handles foreign incentive tour groups to Indonesia catering for up to 800 participants and we have become expert in pre-determining the needs and requirements for each successive group. We also rely on a strong network of hospitality professionals and their services including hotels and airlines who play a major role in assisting us to cater to incentive, meeting and social group travellers.

Over the years Wita Tour has expanded in order to meet growing market demands. This has included the strategic placement of our head office in the heart of Jakarta’s business district and launching branches in other major cities for convenience. Our modern offices are equipped with the very latest in computer technology for efficient online access and a complete database of important information. We currently have a total of 7 branches throughout Indonesia located in Jakarta, Bali, Bandung and Surabaya. More recently we have introduced the products and services of our sister company, Rotama Tour.

Vision & Mission

Vision

While the tourism sector within Indonesia is still very much a developing one, it has a direct and dramatic impact on other areas such as the cultural, social and economic sectors. At Wita Tour we pride ourselves at keeping abreast with current international news and issues that enables us to predict future trends. We anticipate that tourism is about to accelerate globally as a large percentage of consumers are enjoying higher income brackets and beginning to acknowledge their leisure requirements. Wita Tour is excited to be part of such an evolving industry that with time can only grow stronger. We hope that our contribution will make travel one of the most reliable and profit generating sectors of the future.

Mission

It is our ultimate aim to remain committed to our customers and provide a level of service that is beyond all expectation. We continually create new products and services in an effort to remain competitive as the interest in domestic and global travel reaches new heights.

Our Values

We fully comprehend that the standard for quality that we have set is a logical consequence in the effort to accommodate the hopes, needs and demands of the customer. Often by accompanying our customers, we realize exactly what their requirements are and this is the very forefront of development within Wita Tour. We also appreciate that it is only with mutual cooperation that such success can be achieved.

Prestigious Awards

Over the years our dedication to the travel industry has been recognized and Wita Tour has been presented with a number of prestigious awards. However, these awards do not just belong to Wita Travel but our team of professional managers and staff who have consistently provided a superior level of service and upheld our reputation for reliability.

  • 1991 – Travel Agents of the Year (awarded by Travel News Asia Magazine)
  • 1992 – The Best Agent to Sell China (awarded by the China Tourism Board)
  • 1995 – Koala Award (awarded by the Australian Tourism Commission)
  • 1995 & 1996 – Adikarya Wisata (awarded by the Government of the Special Territory of JKT)
  • 1996 – Cakra Empat The highest Category of Travel Agency (awarded by the Indonesian Tourism Department)

TOP TEN AIRLINES AWARD FOR CONSISTENCY 1982 – until present

  • Singapore Airlines
  • Garuda Indonesia Airways
  • Cathay Pacific
  • Thai Airways
  • Qantas

1986 – until present

  • Lufthansa
  • KLM
  • Air France
  • Japan Airlines
  • Philippines Airlines
  • Malaysian Airlines

1990 – until present

  • EVA Air
  • Korean Air
  • Merpati
  • Mandala
  • Other Domestic Carriers

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